Web-based applications exist in a constantly changing environment. Technology trends, web-browsers, user behaviour, market pressures, and the ever-changing nature of the web itself requires web-based applications to keep evolving in order to remain relevant, effective and successful.
Once the Build phase has been completed (i.e. the system has been stabilised and no major new features are planned) the Run phase can start. At the start of this on-going phase, the system is handed over to the Run Team who ensures that the health of the system is kept in check as well as ensuring that the system is still delivering on the business needs. Should any major enhancements to the system be required during this phase, the Build Team can be engaged again to do these enhancements. This is obviously not a necessity, but it would be wise to budget for these short Sprints during this phase.
White Wall Web offers 2 options for on-going support:
|SLA Support||We advise proactive SLA agreements to all our clients to mitigate the risk of problems occurring, and enable us to provide a guaranteed level of service.|
|Ad-hoc||If budget does not allow for a SLA to be put in place, ad-hoc support can be provided by our Run Team.|
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