Knowledge Management

Knowledge Management: A business philosophy

Linking people to people, people to content, and content to content.

The practice of Knowledge Management is made up of a set of principles, processes, organisational structures, and technology applications that help people share and leverage their knowledge to meet their business objectives.

> White Wall Web provides a holistic 3-pronged approach to KM:

 

 

1) Promote the right organizational and cultural environment

White Wall Web will conduct a culture audit – implementing questionnaires, interviews and team sessions with a cross-section of the organization to find out the difference between what is articulated as the desired culture and what is actually done. White Wall Web will then advise you on strategies and practices to help create an organizational culture geared for KM.

Some of these include:

  • Continuous benchmarking of internal processes and functions with other organizations and potential suppliers. Encourage employees to strive for improvement through learning from each other.
  • Showing public recognition.

2) Implement the right technology, focusing on: speed, simplicity & ease of access

White Wall Web has a number of software applications to help you facilitate/enable the KM Process:

  • Web based applications – user friendly.
  • Well defined access rights.
  • Facility to post and retrieve documents, presentations, etc.
  • Facility to access online tutorials, training material, etc.
  • Mechanisms to collaborate on projects, communicate and share experience and expertise.
  • One-point access to individual product/project web sites.

3) Intensive post roll-out Plan

Knowing that the biggest threat to system implementation success is User Rejection, White Wall Web will work with the client to ensure that the end users are enthusiastic about the new system. This is achieved through:

  • Change Management consulting.
  • Delegation of responsibility consulting.
  • User training.
  • Drafting incentive schemes.
  • User feedback analysis.

km-chart.jpg

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